1. Water Purifier Annual Maintenance Contract:

Franke Faber India Pvt Ltd has engaged M/s. Ignited wings technology Pvt ltd for Sale of Water Purifier Annual Maintenance Contract (AMC) on select products. M/s Ignited wings technology Pvt ltd. shall be responsible for fulfillment of all the orders placed through the Faber Chatbot including but not limited to invoicing, receipt of payment and delivery of the Invoice cum AMC document to the customers. Franke Faber India Private Limited shall provide product services as per the terms & conditions mentioned below through its authorized service partners.

Terms & Conditions.

1. Manufacturing defects will be rectified free of cost during the said period. Visit made by Faber technician for product assistance within AMC period would be free. Visit under AMC period does not cover re/installation/re-demonstration/uninstallation/servicing of the product.

2. Defective product with the valid AMC i.e. Invoice/Cash Memo have to be produced to the authorized and designated service engineer before rectification and for availing AMC.

3. The AMC becomes null and void in following cases:

• Installation/ Service/ Repairs/ Modification carried out by the persons other than those authorized by Faber.
• Removal, alteration or tampering of serial number of product and its component or any parts.
• Failure due to misuse/ negligence/ accident/ action of pests/ rodents/ or act of god – lightening/ flood/ fire/earthquake.
• Failure due to use of non-genuine parts.
• Damage occurred due to improper external circuits and failure due to erratic power supply or electrical short circuit.
• Damage to the product due to operation in an abnormally corrosive Alkaline, Acidic atmosphere or use of harmful chemicals.
• Not adhering/maintaining on periodic service recommendation by Faber.
• Change of ownership and appliance taken out of country.
• Defects resulting from accidents or damage while in transit to or from our service center.
• Commercial or Professional use of the Product.

4. Plastic / LED / Lamps / rubber / metal / aesthetic / rust / discoloration / wear & tear of product and consumables are not covered in AMC. Filters / Membrane will cover as per plan coverage. Deluxe / Super plan will cover the filter / membrane once in a year & Classic plan will not cover the filters.

5. Any routine maintenance/ cleaning/ servicing visit would not be covered under this AMC and would be provided on chargeable basis at prevailing rates/ charges. In case problem related to site like insects, electricity etc. or improper usage by the user, but not related to product functionality, will be charged as per prevailing rates/charges during the AMC period.

6. Whether defective item or components are to be replaced/repaired shall be left to the sole discretion of Faber. In case of replacement of a part, the defective part removed from the appliance becomes the property of Faber. Services would be provided within normal working hours (1000 to 1800 hrs.) on regular working days only except Sundays and Public holidays. In case of no authorized service center present in the area / or in case service is to be provided beyond municipal/city limits, then services would be provided from the nearest authorized service center and to & fro charges would be applicable.

7. In any unfortunate event of machine becoming non-serviceable due to any reason, Faber liability shall be limited to the extent of prorata balance amount of AMC charges or Faber may offer similar product with applicable deprecation depending on aging of the product/transport/handling charges.

8. Faber undertakes no liability for any consequential loss and/ or damages caused to the customer or third party due to failure/ malfunction/delay caused in rectification due to any reason within or beyond control. Faber obligation under this warranty shall be limited to repairing or replacing the defective parts only.

9. Any dispute is subject to Pune jurisdiction only.

2. Privacy Policy:

Ignited Wings Technology Pvt Ltd (the “Ignited Wings/Seller”), an authorized partner of Franke Faber India Private Limited ("Faber") through Faber WhatsApp Chatbot (“WhatsApp Chatbot”), provides you this E-Commerce services subject to the terms and conditions set forth in the ("Agreement"). Ignited Wings is given the right to maintain and manage Faber WhatsApp Chatbot for business of Franke Faber India Private Limited. Ignited wings shall be responsible for maintaining the privacy and confidentiality of the customers and other users of this WhatsApp chatbot.

Ignited Wings respects your privacy and is committed to protecting the personal information that you furnish. In general, you can access WhatsApp chatbot without identifying yourself or providing personal information. There are times when Ignited Wings may need personal information from you and this Privacy Statement describes the information collected from you and how we may use it.

What Information Is Collected From You?

Personal Information means any information that may be used to identify an individual. This includes but is not limited to: first and last name, email address, mailing and residential address, telephone number, title, gender, date of birth and other information needed to provide a service you have requested. Sensitive personal data or information means such information which consists of information relating to Password, Information of Bank account, Credit card, debit card or any other payment instrument details(related to purchase of product/service relevant to buying the product) and Sexual orientation etc.

Collection & retention of Information

Ignited Wings may receive personal information and/ or Sensitive Personal Data (Information) from its customer and/ or business partners. Ignited wings collects such information and uses such information in accordance with this privacy policy and in conformity Information Technology (Reasonable Security Practices and Procedures and sensitive personal data or information) Ignited Wings follows following guidelines for collection and retention of Information:

• Express and/ or implied consent from the provider of Information regarding the purpose of usage.
• Collect Information only for lawful purpose.
• No retention of information for longer period than required for the purpose.
• Provider of information can review information provided.
• Keep information secure.
• Uses and disclosure of the information

Unless otherwise stated at the point of collection, Ignited wings may use your personal information for several reasons, including but not limited to, fulfilling orders, informing you about product service and warranty issues, sending you marketing communications, auditing and improving upon the level of service we provide to our customers, etc. regardless of what may be said at the point of information collection, Ignited wings, directly or indirectly, reserves the right to contact you in the event of a service notification for your registered appliance, or to send information concerning the safety of your appliance regardless of your stated privacy preferences.

Ignited wings may disclose your information to Franke Faber India Private Limited and/or third parties acting on Ignited wings's and/ or Faber's behalf, such as call center operators, shippers, servicers, people who analyze data for Ignited wings, or Faber etc. While these third parties have access to some of the information Ignited wings may have about you, the information is limited to what they need to know to do their job may disclose and share your information with Faber. Also, Ignited wings may disclose your information as necessary (1) if Ignited wings determine policy violation has occurred; (2) if Ignited wings believes such disclosure is necessary to identify, contract or bring legal action regarding injury or interference with the rights and property of Faber; (3) to respond to judicial process and in cooperation with law enforcement agencies, or as otherwise required by law; and (4) to assist us in fraud prevention or investigation.

In general, Ignited wings assumes that you have given permission to collect and use your personal information in accordance with your acceptance of the Terms of Use, of which this Privacy policy/ statement is a part. You have the right to request that Ignited wings or any of its authorized third parties not contact you for the purposes of sending you newsletters, customer surveys, direct marketing or market research information.

Ignited wings follows standard guidelines/ codes on Information Technology- Security Techniques- Information Security Management System- Requirements and takes all reasonable care for protection of data and information.

3. Information provided by the users

The Users shall provide accurate information required for processing of order. Faber shall not be liable for any wrong, fraudulent information furnished by the users. Orders shall be processed subject to accurate information provided by the Users. The credit card information provided by the User shall be correct and accurate.

The credit card shall lawfully be held by the User and any fraudulent use of the credit card is a punishable offence under Laws of India.

Faber may require some additional information for processing of order. In case any additional information is required, Faber and/or Ignited wings shall get in touch with the User.

Faber may receive sensitive information and/or Sensitive Personal data (Information) from the user/customer. Faber shall use the sensitive information received in accordance to the Privacy Policy (as mentioned on this web page) which is a part of these terms and conditions and in accordance with the Information Technology (Reasonable Security Practices and Procedures and sensitive personal data or information) Rules, 2011.

4. Liability

Information on this WhatsApp Chatbot/Site is provided "as is" without warranty of any kind. Information on this WhatsApp Chatbot/ Site may contain typographical errors, technical inaccuracies or other errors and may be changed at any time without notice. Faber has a policy of continuous improvement of products/services and reserves the right to make improvements or changes to products/Services without any notice.

5. Ordering & Payment

Order: Your order shall be processed subject to your payment being processed successfully.

Payment Mode: The Payment may be made by Credit Card, Debit card, net banking or any other online mode of payment. We do not accept any other form of payment, including without limitation, Cheques, DD or money orders. EMI Schemes may be available by payment through selected Credit Cards.

For your security, the billing name and address on your credit card must match that of the information you submit. If the information provided does not match, your order may be delayed/rejected in processing. We reserve the right to cancel any order that does not adhere to these criteria.

Payment Methods, Promotions & Discounts: Offered on products sold on this WhatsApp Chatbot are subject to the discretion of Faber and may be changed frequently.

Statutory Taxes: All purchases on Faber WhatsApp Chatbot shall be subject relevant statutory taxes.

5. Credit Card/Bank Account Details

Credit card/Bank account information collected for the purpose of payment of Product/Service(s) purchased at Faber WhatsApp Chatbot will be stored securely using a Secure Socket Layer ("SSL") technology and the payment gateway is Payments Card Industry Data Security Standard (PCIDSS) compliant. We do not store any Credit card/Bank account information at our end.

Customer/User agrees, understands and confirms that the credit card/bank account details provided by Customer/User for availing of services on Faber WhatsApp Chatbot will be correct and accurate and Customer/User shall not use the credit card/bank account which is un-lawfully owned or possessed by Customer/User, thus Customer/User must not pay or attempt to pay for Product/Service(s) using fraudulent credit card/Bank account information. Customer/User further agrees and undertakes to provide the correct and valid credit card/bank account details on Faber WhatsApp Chatbot.

Further the said information will not be utilized or shared by Faber with any third parties unless required for fraud verifications or by law, regulation or court order. Faber shall not be liable for any credit card/bank account fraud. The liability for use of a card/account fraudulently will be on Customer/User and the onus to 'prove otherwise' shall be exclusively of Customer/User.

7. Cancellations

Faber reserves the right to accept or cancel orders for any reason. The customer agrees not to dispute the decision made by Faber and accept the decision regarding the cancellation. Faber also reserves the right to cancel your order in case of:

• Problems identified by our credit and fraud avoidance department.
• Inaccuracies or errors in product/service or pricing information.
• Not Applicable/Non-availability of product/service ordered.
• Any other reasons beyond reasonable control of Faber.

Faber may also require additional verifications or information before accepting any order. Faber/Ignited Wings will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If Customer’s order is cancelled after payment, the said amount will be returned back/refunded to the same account of Customer after deduction of applicable payment gateway charges. No interest or penalty shall be paid to customer & the amount shall reflect in Customer’s account as per its banker’s policies.

8. Typographical Errors

This Faber WhatsApp Chatbot may contain any typographical error including pricing and if a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing, Faber shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Faber shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and Customer has been charged. If Customer has already been charged for the purchase and Customer’s order is cancelled, Faber shall issue a credit to Customer’s account with the equivalent amount.

9. Indemnity

Customer shall at all times fully indemnify and hold harmless Faber/Ignited Wings their officers, directors, agents, and employees, associate companies from any and all costs, losses, claims, demands, damages and liabilities ,actions including costs and reasonable attorneys' fees, made by any third party and/or penalty imposed due to and/or arising out of Customer's breach of the Terms & Conditions and/or Customer's violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by Customer including, without limitation, intellectual property rights infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the Customer's account, of any proprietary and/or other right of any person and/or entity.

10. Intellectual Property

Faber is a brand owned by the Company. This Faber WhatsApp Chatbot is owned by Franke Faber India Private Limited (Faber) and is maintained and managed by the firm Ignited Wings Technology Pvt Ltd. The Faber WhatsApp Chatbot is a Copyright of Faber protected by Copyright Laws of India. Any unauthorized copy, imitation of the Faber WhatsApp Chatbot including but not limited to unauthorized copy, imitation of the contents, material, and design of the website is unlawful and is a punishable offence as per Indian Copyright Act, 1957. All material on this WhatsApp Chatbot is provided for lawful purposes only. None of the information on this site may be copied, distributed or transmitted in any way for commercial use without the express written consent of the owner. Users may use or download the content or material on the website for personal, non-commercial use provided the contents are not altered and modified in any way.

11. Governing Law

This agreement and any sales here under shall be governed by the laws of India. The Parties to the dispute shall make all endeavors to settle their disputes amicably. If the Parties are unable to settle their dispute amicably the dispute shall be resolved as per applicable Law. The disputes shall be settled as per Laws of India and shall be subject to the Jurisdiction of court as PUNE.